Hazel & Hound

AUD

For pets who ask nothing and give everything

Thoughtfully sourced. Genuinely better. For the ones who make your house feel like a home.

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30-Day Money Back Guarantee

24/7 Customer Support

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Dogs

New arrivals

Introducing our latest products, made especially for the season. Shop your favorites before they're gone!

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Frequently asked questions

We want you (and your pet) to love every purchase. If you're not satisfied, you can request a return within 30 days of delivery. Items must be unused and in their original packaging. Once your return is received and inspected, we'll process your refund within 10 business days back to your original payment method. Please note that return shipping costs are the responsibility of the customer unless the item arrived faulty or incorrect.

We're so sorry this happened, that's not the Hazel n Hound experience we stand for. If your order arrived damaged, defective, or wasn't what you ordered, please reach out to us within 7 days of delivery with a photo of the item and your order number. We'll make it right with a replacement or a full refund, no return shipping required.

We process orders quickly so your furry family gets their goodies fast! If you need to make a change, please contact us within 12 hours of placing your order. We'll do our best to accommodate updates to size, colour, or shipping address. Once an order has been dispatched, we're unable to make changes, but our returns process is always available to you.

Once your order ships, you'll receive a confirmation email with a tracking number and a link to follow your parcel's journey. Tracking typically becomes active within 24–48 hours of dispatch. If you haven't received your tracking details within 3 business days of ordering, drop us a message and we'll look into it right away.

We've got you covered. If your parcel is confirmed lost by the carrier or arrives in damaged condition, please contact us with your order number and (if applicable) photos of the damage. We'll file a claim on your behalf and arrange a replacement or refund as quickly as possible. We know waiting is the hardest part, we'll keep you updated throughout.

For customers outside Australia, your order may be subject to import duties, taxes, or customs fees charged by your country's customs authority. These charges are outside our control and are the responsibility of the recipient. We recommend checking your local customs regulations before ordering. We always declare the accurate value of shipments on customs forms.

We're proudly Australian, and local orders typically arrive within 5 business days when stock is on hand. Beyond that, we ship worldwide, because pets everywhere deserve better. Shipping costs and estimated delivery times are calculated at checkout based on your location.

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For pets who ask nothing and give everything

Thoughtfully sourced. Genuinely better. For the ones who make your house feel like a home.

Browse by pet

Bestsellers

Boopies

Mindful Mealtime

Nouri Smart Feeder

Nouri Vista Automatic Smart feeder

Palette

Ponder Hammock

Savour Licking Pad

Spring

The Conduit Lead

The Tether Kit

The Wander Sling

Trailsip Bottle

New arrivals

Bestsellers

Frequently asked questions

Join our pack, we won't bite.

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For pets who ask nothing and give everything

Thoughtfully sourced. Genuinely better. For the ones who make your house feel like a home.

Browse by pet

Bestsellers

Boopies

Mindful Mealtime

Nouri Smart Feeder

Nouri Vista Automatic Smart feeder

Palette

Ponder Hammock

Savour Licking Pad

Spring

The Conduit Lead

The Tether Kit

The Wander Sling

Trailsip Bottle

Slideshow

New arrivals

Frequently asked questions

Join our pack, we won't bite.