HAZEL & HOUND — Terms of Service Last updated: 7 May 2025
Welcome to Hazel & Hound. The terms "we", "us" and "our" refer to Hazel & Hound. We operate this online store to provide you with a premium pet lifestyle shopping experience. Our store is powered by Shopify.
By visiting or purchasing from us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
1. Access & Account
By using our Services, you confirm that you are of legal age in your state or country of residence. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Accounts are personal and may not be transferred or sold.
You agree to provide accurate, current and complete information when placing an order, and to keep that information up to date.
2. Our Products
We do our best to accurately represent all products in our store, including descriptions, images and pricing. However, colours and appearance may vary depending on your device's display settings.
We reserve the right to update product descriptions, limit quantities, or discontinue any product at any time without notice.
3. Orders
When you place an order, you are making an offer to purchase. Your order is not confirmed until we accept it and process your payment. We reserve the right to decline or cancel any order at our discretion.
Please review your order carefully before submitting. Once an order is accepted, we may not be able to accommodate cancellation requests.
Returns and exchanges are handled in accordance with our Refund Policy.
4. Pricing & Payment
All prices are listed in Australian Dollars (AUD) and are subject to change without notice. The price charged will be the price shown at the time your order is placed.
Prices do not include shipping or applicable taxes unless otherwise stated. Promotional pricing is valid only for the duration of the promotion.
By placing an order, you confirm that you are authorised to use the payment method provided and that all payment details are correct and complete.
5. Shipping & Delivery
All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or circumstances outside our control.
Once your order has been dispatched and transferred to the carrier, risk of loss passes to you.
6. Returns & Refunds
We want you and your pet to love every product from Hazel & Hound. If you're not satisfied with your purchase, please refer to our Refund Policy for full details on eligibility, timeframes and how to submit a return request.
Refunds or exchanges are not available for change of mind on sale or discounted items unless required by Australian Consumer Law.
7. Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
8. Intellectual Property
All content on this website — including text, images, graphics, logos and brand elements — is owned by or licensed to Hazel & Hound and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or use any content from this site for commercial purposes without our prior written consent.
9. Third-Party Links & Tools
Our website may contain links to third-party websites or use third-party tools and services. We are not responsible for the content, accuracy or practices of any third-party sites. Accessing those links is at your own risk.
10. Powered by Shopify
Hazel & Hound is powered by Shopify. All purchases are made directly with Hazel & Hound. Shopify is not responsible for any aspect of your purchase, including any injury, damage or loss arising from products bought through our store.
11. Privacy
Your personal information is collected and used in accordance with our Privacy Policy. As our store is hosted by Shopify, some personal information is also subject to Shopify's Privacy Policy.
12. Reviews & Feedback
By submitting a review or feedback through our store, you grant Hazel & Hound a non-exclusive, royalty-free licence to use, display and share that content across our platforms. You are responsible for ensuring your feedback is honest, accurate and does not infringe the rights of others.
13. Prohibited Use
You must not use our Services to engage in unlawful or fraudulent activity, violate any applicable laws, infringe our intellectual property rights, transmit spam or malware, impersonate any person, or resell our products without consent.
We reserve the right to suspend or terminate access for any user who violates these Terms.
14. Limitation of Liability
To the extent permitted by law, Hazel & Hound will not be liable for any indirect, incidental or consequential damages arising from your use of our Services or products. Our total liability for any claim will not exceed the amount you paid for the item in question.
15. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
16. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.
17. Contact Us
Business Name: Hazel & Hound ABN: 63 138 494 016 Address: 639 Little Lonsdale St, Melbourne VIC 3000, Australia Email: info@hazelnhound.com Customer Service: Monday to Friday, 9:00am – 5:00pm (Email) Website: www.hazelnhound.com
